NEW Online & Phone Payments!

The Warren Water District has partnered with PayStar to be able to view or hear your balance before you pay!
Please visit our website at www.warrenwaterdistrict.com and click on “Pay Bill Online” and follow the directions. You must have your account number and will need to include the dash in your account number. You may only view and/or pay for one account at a time. Just like our previous partner, there is a convenience fee of $2.95 per transaction.
If you prefer to pay by phone, call 888-329-8389. Please follow the prompts and have your account number available. A $2.95 convenience fee also applies to phone payments.
Balances are updated on a daily basis around 3:00 PM excluding weekends or holidays.
For your protection and security, as of August 1, 2019 the District office staff will no longer take your phone payment, you must call the PayStar 888 number.

2019 Consumer Confidence Report

2019 Consumer Confidence Report

Des Moines Water Works’ annual Consumer Confidence Report is now available: 2019 CCR

This annual water quality report summarizes the results of our water monitoring program as required by the EPA during 2018.  If you are unable to view the report or would like a copy mailed to you, please contact us at 515-962-1200 or wwd@warrenwaterdistrict.com.

 

Water Rate Increase

Effective April 1, 2019, the water rates will increase.

The District will be increasing the minimum monthly water bill by $1.00 with the exception of the City of St. Charles with a minimum increase of $1.50.

This cost increase is needed to off-set the 7% increase the District will spend in purchasing water wholesale from Des Moines Water Works.

The new rate will be payable beginning with your May 2019 water bill. If you have any questions please contact our office at 515-962-1200 or toll free 1-866-962-1200.  The rate charts are posted under our Rates tab of this website.

Warren Water District

PREVENTION OF FROZEN METERS

It’s about that time of year again…….Every winter we have a few customers experience frozen water meters due to their meter not being protected from the freezing Iowa temperatures.  An insulation pillow has been installed in everyone’s meter pit.  This helps protect the meter against freezing during the cold months.  This pillow can be dislodged sideways by high ground water or by someone not inserting the pillow properly after inspecting for a possible leak.  Please help keep District costs down by preventing meter and regulator freeze-ups by insuring the pillow is lying flat and not sideways and that the lid is properly in place.  Once you inspect your pit, let any snow that falls cover it.  Snow acts as insulation, so don’t disturb it.  Should you have any concerns about your meter pit please let us know.

Increase in Charges

The District Board of Directors approved raising some of the non-water charges effective January 1, 2019.

The charges that will be effected are:

Charge Current Charge New Charge
Service Termination $40.00 $50.00
Non-Emergency Service Assistance/During Business Hours $40.00 $50.00
Non-Emergency After Hours Reconnect $75.00 $100.00
Frozen/Burst Water Meter $40.00 plus material cost $50.00 plus material cost
Return Funds Fee $20.00 $30.00
Pit Tamper Fee (cut padlock, bypass meter and/or regulator, etc.) $100.00 $200.00

See Rules and Regulations for full list of Service Fees.