2020 Consumer Confidence Report
Des Moines Water Works’ annual Consumer Confidence Report is now available: 2020 CCR
This annual water quality report summarizes the results of our water monitoring program as required by the EPA during 2019. If you are unable to view the report or would like a copy mailed to you, please contact us at 515-962-1200 or wwd@warrenwaterdistrict.com.
Annual Members Meeting
Due to COVID-19 the District Board of Directors has decided to not have an Annual 2020 Members Meeting. If you should have any questions about the District’s year 2019 please contact the Systems Manager Stan Ripperger at 515-962-1200.
“Limited Contact”
In response to COVID-19 the Warren Water District Board of Directors has decided to temporarily close the office to walk-in customers effective Tuesday, March 17th until further notice.
We strongly encourage our customers to use our website or automated phone service to make their monthly payment. Effective March 19 thru July 1, the District will absorb the convenience fee normally paid by the customer. We would like to ensure the health and safety of employees and customers by allowing an even more convenient payment process in order to decrease person-to-person contact.
Attached is the Des Moines Water Works Contagious Disease Response Plan that the District is also following.
During business hours office staff can be reached by calling 515-962-1200 or toll free 1-866-962-1200 or by emailing wwd@warrenwaterdistrict.com.
Other related information:
Water Rate Increase
Effective April 1, 2020, the water rates will increase.
The District will be increasing the per 1,000 gallon rate after our standard minimum. Please visit our Rates section for updated rate charts.
This cost increase is needed to off-set the 10% increase the District will spend in purchasing water wholesale from Des Moines Water Works.
The new rate will be payable beginning with your May 2020 water bill (April water). If you have any questions please contact our office at 515-962-1200, toll free 1-866-962-1200, or email us at wwd@warrenwaterdistrict.com.
NEW Online & Phone Payments!
The Warren Water District has partnered with PayStar to be able to view or hear your balance before you pay!
Please visit our website at www.warrenwaterdistrict.com and click on “Pay Bill Online” and follow the directions. You must have your account number and will need to include the dash in your account number. You may only view and/or pay for one account at a time. Just like our previous partner, there is a convenience fee of $2.95 per transaction.
If you prefer to pay by phone, call 888-329-8389. Please follow the prompts and have your account number available. A $2.95 convenience fee also applies to phone payments.
Balances are updated on a daily basis around 3:00 PM excluding weekends or holidays.
For your protection and security, as of August 1, 2019 the District office staff will no longer take your phone payment, you must call the PayStar 888 number.
